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M300Ethernet Virtual Desktop with vSpace Server™ User Manual. NComputing M300 User Manual rev.02.21.12 Important NoticesPlease note that reproduction of this User Manual in whole or in part, without express writtenpermission from NComputing, is not permitted.NComputing reserves the right to make improvements and/or changes to this User Manual and to theproducts, programs and/or specifications described herein at any time without notice. Informationcontained in this document may have been obtained from internal testing or from a third party.NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages inconnection with the use of this material.
The latest version of this User Manual can be downloaded fromthe “Documentation” page in the Support section of the NComputing website at:www.ncomputing.comRefer to the Limited Hardware Warranty applicable to your region for information on what is and whatis not covered by the warranty, your responsibilities, exclusions, and how to obtain service. It is yourresponsibility to download a copy of the warranty at the time of purchase to keep for your records. Thewarranty can be downloaded from the “Documentation” page in the Support section of the NComputingwebsite.Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are presented foryour review during the software installation process. The information contained in these documents isvery important. The EULA and TOU constitute agreements between you and NComputing and areaccepted by you by installing and using the product.
It is your responsibility to print a copy of the EULAand TOU directly from the installer in order to keep for your records.This product gives users shared access to computer resources. It is not a computer, and may notsupport all software applications, especially high-resolution graphics applications or 3D games that aredesigned to be supported by stand-alone computers.
Similarly, it may not support all hardwareperipherals that are designed to be supported by stand-alone computers.Refer to your computer operating system and application software vendors’ license agreements forinformation on using these products with NComputing systems. Additional software licenses may berequired.Page 2 of 78. NComputing M300 User Manual rev.02.21.12Microsoft® Windows® Licenses.
You are licensed by NComputing to use the vSpace Server software under the terms of theEULA. You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device oruser accessing Windows Server software. You cannot use the vSpace Server software with Windows Client software (i.e.,Windows Vista, Windows 7) unless a single user and no other user accesses the same Windows Client software at any one time,or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the “Microsoft WindowsServer to Windows XP License Rights” section of the NComputing EULA. In all cases, your rights and obligations with respect tothe use of vSpace Server software with Windows Server software and Windows Client software are defined by both theNComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA. Formore information on licensing with Microsoft operating systems see: www.ncomputing.com/mslicensingFor single user applications of your M-series product such as remote control, digital signage and 1:1 VDI refer tothe same web page for information on client operating systems currently supported.The NComputing hardware and software products described in this user manual are protected by numerousgranted and pending U.S.
And international patents. Some components of NComputing products utilize open-source software. Please refer to the GPL Declarations section of this User Manual for more information.© 2003-2012 NComputing Inc. All rights reserved. NComputing, vSpace Server, and Numo are registeredtrademarks of NComputing Inc. Microsoft, Windows, Windows Media, and DirectShow are registeredtrademarks of Microsoft Corporation. Intel, Core 2, Core i5, and Core i7 are registered trademarks of IntelCorporation.
Vspace Server 6.6.9.1
VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCOWorld Corporation. QuickTime is a registered trademark of Apple, Inc. YouTube is a registered trademark ofGoogle. Adobe and Adobe Flash are registered trademarks of Adobe Systems, Inc.
All other trademarks are theproperty of their respective owners.Page 3 of 78. NComputing M300 User Manual rev.02.21.12 TABLE OF CONTENTSM300 GuideImportant Notices. 2Safety Information. 6Regulatory Compliance. 6 FCC Information. 6 GPL Declarations. 9M300 Overview.
10 M-series Models. 11Host Setup.
12 System Requirements. 12 vSpace Server software installation.
13 User Account Creation. 15Product Registration. 16 Online Registration. 17 Offline Registration.
20 Registration Reminder. 22 Uninstallation. 23 Windows Configuration Notes. 24Client Access License (CAL) Installation. 25M300 Device Setup. 26 Additional Hardware Requirements. 27 Mounting the M300 to a monitor.
27 M300 Firmware Update. 28Using Your M-series Access Device. 29 The “Server Selection” Screen.
29 Device Information. 30 The “Device Setup” Screen. 30 Device Setup - The “Connection Settings” Tab. 31 Device Setup - The “Manage Groups” Tab.
32 Device Setup - The “Login Settings” Tab. 33 Device Setup - The “Network” Tab. 34 Device Setup - The “Password” Tab. 35 Device Setup - The “Update” Tab.
36 Returning to the “Server Selection” Screen. 37 The NComputing Splash Screen. 38M300 Multimedia Acceleration. 38Troubleshooting & error messages.
44Page 4 of 78. NComputing M300 User Manual rev.02.21.12NComputing vSpace Server Management Console Guide1.0 Getting Started. 47 1.1 Installing vSpace. 47 1.2 Registering vSpace. 47 1.3 Connecting Your Devices. 472.0 NComputing vSpace. 48 2.1 vSpace Information.
48 2.2 License Information. 49 2.3 System Settings - Common. 50 2.4 System Settings – L-Series/M-Series. 51 2.5 System Settings – Performance Profiles. 52 2.6 System Settings – Performance Profiles ADVANCED. 533.0 Profiles. 555.0 Sessions.
57 5.1 Session Overview. 57 5.2 Session Information. 58 5.3 Session Controls. 596.0 Device Management.
60 6.1 L-series / M-series. 60 6.2 Device Groups. 61 6.3 Information Tab. 62 6.4 Connections Tab. 63 6.5 Server Groups Tab.
64 6.6 Login Tab. 65 6.7 Network Tab. 67 6.8 Password Tab. 68 6.9 Update Tab. 69 6.10 Search Settings and Columns. 70 6.11 Configuration Profiles.
71 6.12 Creating Profiles. 71 6.13 Editing Profiles. 72 6.14 Applying Profiles. 737.0 Remote vSpace Servers. 74 7.1 Enabling Remote Console Support. 74 7.2 Remote Console Features. 758.0 Common Tasks.
76 8.1 Helpdesk Tasks - Remote Viewing and Controlling a Device Session. 76 8.2 Maintenance Tasks - Performing a Firmware Update on an Active Device.
77 8.3 Deployment Tasks – Installing and Configuring a new Computer Lab. 78Page 5 of 78. NComputing M300 User Manual rev.02.21.12 Safety InformationRefer to the following to prevent any physical injury or loss of assets caused by damage to the product.A user must read this User Manual carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C), or too wet (above 85% relative humidity). Avoid any severe impacts to the product. Make sure that the product is not exposed to direct sunlight or any hot machinery. Please keep the product away from any items which have strong magnetic properties.
Do not disassemble, repair or rebuild the product. Please properly route all cables and power cords to avoid a tripping hazard. An electric shock, fire, damage to the product or physical injury may occur as a result of tripping over the cable. Regulatory ComplianceFCC InformationThis equipment has been tested and found to comply with the limits for a class B digital device, pursuantto part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and can radiate radio frequency energy, and if not installedand used in accordance with the instructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation.